SHIPPING FAQ

Thank you for shopping with me! Below are some frequently asked questions about shipping:

1. How can I ensure my order details are correct?
Before completing checkout, double-check your selections for size, color, quantity, or other variant accuracy. Please confirm that your shipping address is accurate and secure for delivery.

2. Who handles production and shipping?
All items, including prints, apparel, accessories, and home goods, are produced upon ordering and shipped directly to you by third-party vendors. Shipping is worldwide. All artwork is created by Kendra Dandy. 

3. Can I return or exchange items after purchase?
No, there are no returns, exchanges, order adjustments, cancellations, combined orders, expedited shipping, or special requests (such as gift notes).

4. What sizing should I expect for apparel?
Apparel uses standard unisex sizing. Please refer to the size chart in the item description before selecting your size.

5. When will I receive tracking information?
Tracking information will be provided via EMAIL within 7 business days (excluding weekends and holidays) after your purchase. Items may ship separately due to production at separate facilities, and tracking updates may take up to 48 hours after you receive the tracking number.

6. What if my order hasn’t arrived?
Please wait at least 10 business days before contacting about the status of your order. The seller is not responsible for packages lost in transit or marked as “Delivered” but not received.

7. What should I do if I receive a damaged or incorrect item?
If this occurs, email theebouffants@gmail.com (no DMs) with a clear photo showing the issue and your order confirmation to start the replacement process. Variations in color from your screen, texture present in the art or things that are part of the elements of the design are not considered defects. Issues with items purchased on RedBubble or at various retailers must be handled through their respective customer service channels as I am unable to assist in any way.

8. How can I take advantage of discounts? Discounts are shown on the announcement bar on the homepage. Only one discount may be used at a time. No price adjustments are possible for orders placed prior to the discount becoming active. 

By placing an order, you agree to these terms. 

The only items available for purchase via the website are shown on the website, please do not search for or inquire about products seen at various retailers.

 All image rights are retained by Kendra Dandy. Purchasing an item is for personal, non commercial use only, no reproductions, infringement, edits, resales, or derivatives allowed. © Kendra Dandy, Bouffants and Broken Hearts ®