Shipping and Purchase Information
Please review the policies below carefully and before emailing. By purchasing, you agree to the terms stated and are aware of delayed production/shipping times due to COVID-19. Thank you for your support and understanding!
*There are no refunds, substitutions, exchanges or order cancellations and everything is final sale. Orders are not able to be expedited under any circumstances*
***DUE TO COVID-19, ITEMS ARE SUBJECT TO DELAY. PLEASE BE PATIENT AND YOU WILL RECEIVE YOUR TRACKING INFORMATION WHEN IT BECOMES AVAILABLE.***
Please allow 24 business days before reaching out about the status of your order and allow 24-48 hours for tracking numbers to show movement. Business days do not include weekends or holidays. I will NOT have an update for you if you reach out prior to the stated time period as your order will still be in production. Emails will not result in an update or faster turnaround time. Thank you for understanding. Orders will ship as they are produced. Pillows, mugs and shirts will arrive in separate shipments due to different projected production times as described below.
CURRENT PROJECTED PRODUCTION TIMES, EXPECT YOUR ORDER TO BE ON THE LONGER END OF THESE DATES! (NOT INCLUDING SHIPPING TIME):
SHIRTS: 10-20 BUSINESS DAYS
MUGS: 3-10 BUSINESS DAYS
PILLOWS: 5-7 BUSINESS DAYS
SHIPPING VIA DIFFERENT CARRIERS IS ALSO SUBJECT TO DELAY DUE TO COVID-19. TRACKING IS PROVIDED AND ANY FURTHER CONCERNS MUST BE HANDLED WITH THE SHIPPING CARRIERS ONCE YOU RECEIVE TRACKING NUMBERS. I AM NOT RESPONSIBLE FOR ANY ISSUES WITH TRANSIT OR PACKAGES MARKED AS DELIVERED. DO NOT EMAIL ME ABOUT THIS, YOU MUST BEGIN AN INVESTIGATION WITH THE POST OFFICE.
These are fulfilled by third party vendors and may arrive in separate shipments. These items are generally produced in 3 to 5 business days plus shipping time (see above info for COVID-19 delays). T-shirts and sweatshirts are standard unisex sizes. A size chart in inches is provided, please refer to it to help. Due to the fact that I do not have these items on hand and they are made on demand, I am not able to accept any exchanges or returns. Please be sure of the sizes before you order as there is zero flexibility in this policy.
PRINT SHOP INFORMATION:
All prints are now fulfilled via society6. https://society6.com/theebouffants
There are framed print options, canvas prints as well as phone cases for select designs.
All information regarding available size options, shipping and any other relevant details can be found through the above linked page. Should there be any issues with prints, please reach out to society6 as I am not able to check on the status of any print orders.
For all handpainted/original art pieces or any special sale items listed (unless otherwise specified), U.S shipping will be handled via USPS and International Shipping via USPS. Customer is responsible for any and all fees, taxes, duties, customs etc for shipping to their country. These on hand items are shipped within 7 business days of purchase and tracking is provided.
Discount codes are only active during the time specified and no price adjustments will be made on orders placed before the code becomes active or after it expires. Discount codes are limited to one use per customer, please keep this in mind before you checkout. The best way to stay informed on discounts is to follow my instagram @theebouffants
Please allow 20 business days before reaching out about the status of your order and allow 24-48 hours for tracking numbers to show movement. Business days do not include weekends or holidays. Allow extra shipping time for destinations outside of the US. These items can take up to 20 business days to arrive depending on how far your country is from the United States as well as any shipping/customs delays. Keep this in mind!
I am not responsible for any lost/delayed packages in transit or anything shown as 'delivered', please contact the carrier to work out a solution for any lost/marked as delivered items. I will provide whatever tracking information I have and you must contact the carrier to initiate an investigation. If you are outside of the US and choose a shipment carrier that does not have tracking, there is no way for me to give you an update and no refunds will be issued in the event of a missing package. Please choose a carrier with reliable tracking if at all possible.
Be sure the correct billing and shipping information is entered at checkout to prevent any issues with delivery. Ensure that you provide the address of a secure location for packages to be shipped to as refunds cannot be provided for stolen items.
If there are any major issues, please email firstname.lastname@example.org to work out a solution.
Damages: Unfortunately I am unable to control how carriers load/handle packages and damages may occur on occasion. Should an item arrive damaged, please email email@example.com within 3 days of receiving your order with photos and a description of the issue to work out a replacement. All inquiries will be replied to within 3 business days. This does not apply to print orders as they are handled by Society6.
All rights are retained by Kendra Dandy. Purchasing an item is for personal, non commercial use only, no reproductions, infringement, edits, or derivatives allowed.
Policies subject to change at any time without notice.